Shipping Info
2025 Holiday Shipping & Pickup Info
Pre-order online for Christmas/Hanukkah/New Year’s
Shipping order deadline: November 30
During the holidays we offer our chocolates on a pre-order basis.
Pre-orders are prioritized so we can make, ship, and have them ready for pickup in time for the holiday.
We recommend pre-ordering as soon as possible since we sell out of many items before the November 30 deadline.
We will begin shipping pre-orders in the order received on December 1st.
The online shop will be closed through the holidays after November 30 and we will reopen it in January when we’ve had a chance to restock.
At online checkout, check the box (see what to look for below) if your order is for the holidays and we will make sure it is fresh and ready for the holidays! If the box is not checked and your order does not include holiday pre-order items, we will assume it is for shipment asap.
Shipping Policies
We take great pride in what we do and put a lot of hard work into making our confections, so it is our utmost desire to get our chocolates to you in as perfect condition as possible!
We ship out packages on Mondays through Wednesdays so they don’t get held up in a mail storage facility over weekends.
All orders are shipped via USPS Priority Mail.
We do not take orders to ship by telephone, email or in our brick + mortar shop. Order in our online shop only.
You will receive an email notification and a tracking number when your chocolates have shipped.
Many of our chocolates are made to order, so please expect that there will be a few days from ordering before we ship. If you would like to receive your chocolates on a certain date, please type that date in the Order notes box at checkout, and we will ship your chocolates as close to that date as possible.
If you’re shipping chocolates to someone else, select Ship to a different address at checkout.
Double and triple-check your shipping addresses, Tavernier Chocolates is not responsible for shipping chocolates to incorrect addresses supplied by the purchaser.
If shipping to multiple addresses, create an account with us at checkout to be able to do so in one transaction. Shipping fees are applied to each address shipped.
Shipping fees are:
All orders $16 flat rate
We include ice packs, recyclable bubble wrap and/or quilted envelopes to protect the chocolates from high temperatures, and with all orders that include charcuterie.
We reserve the right to delay shipping if temperatures in the shipping origin or destination are over 85ºF.
Most shipments take 2-3 days to reach their destination. Tavernier Chocolates is not responsible for packages that are delayed by the Postal Service once they leave our facility.
If your order is a gift, leave a short (25 words or less) message in the Order notes box at checkout that we will happily inscribe on an enclosed photo postcard in our best handwriting.
We do not include pricing info in orders, so recipients will not receive invoices/pricing with the shipment.
Shipments during warm weather are at the risk of the purchaser. We do everything we can to avoid damage to the chocolate during shipment. Tavernier Chocolates is not responsible for packages that arrive damaged or melted during shipment or upon delivery/receipt.
Charcuterie and chocolates shipped during warm weather are packed with an ice pack (please re-use!). If the ice pack arrives melted don’t worry, that’s normal. As long as the chocolates are not melted and the charcuterie is cool to the touch they are ok!
We provide tracking information for packages upon shipment; someone must be present to receive the package upon delivery (this ensures that packages are not left in the sun, in warm porches/decks/mailboxes, etc., or where animals and pets can reach them).
Tavernier Chocolates is not responsible for any damage, delay or loss of chocolates and packages due to incorrect addresses provided by the purchaser, or upon the products’ receipt or delivery
To prevent scam orders, we reserve the right to refuse orders whose billing address or shipping address is not a USPS Post Office Box or a verifiable address, or any other activity we deem suspicious.
Return Policy: All sales are final. However, if we accidentally sent you the wrong item, or if there is a problem with the chocolates please contact us immediately and we will do everything we can to make it right!
PLEASE NOTE: Shipping policies are subject to change without notice during holiday seasons, weather events, pandemic times and as we deem necessary.
USPS and other shipping services sometimes experience delays during high volume shipping seasons and weather events and do not guarantee delivery times.
We pack everything carefully and begin shipping holiday orders early to help ensure as best we can that your gifts arrive in time and in perfect condition.
Thank you for your patience and understanding!
Pickup Info
Locals who want to preorder and pick up chocolates, if you live in the Brattleboro Vermont area or are visiting, select Local Pickup in the cart at checkout. We offer a curated selection of our chocolates for pre-order online, visit our brick+mortar shop in person for our full line of chocolates and bonbons by the piece.
If you would like to pick up your chocolates on a certain date and time, please type that info in the Order notes box at checkout, and we will be in touch via email to confirm they are ready to pick up.
Pickup Schedule
If you order Tuesday through Friday: pickup the following day
If you order Saturday through Tuesday: pickup that next Wednesday
You will receive an email with instructions to confirm pick up when they are ready. Orders can be picked up in our shop at 128 Main Street in Brattleboro on Wednesdays-Saturdays from 11am-5pm.
We are unable to leave orders out after hours in the Cotton Mill or downtown shop due to temperatures and weather, and some unfortunate thefts that have taken place.
Holiday Shipping & Pickup Info
Please note that Christmas, Valentine, Mother’s Day and Easter chocolates are for pre-order only.
Orders with items for pre-order and/or with holiday-related messages to recipients will be shipped in the order received starting two weeks before the holiday date.
Summer Shipping Pause
During the hottest summer months, June through mid-September, we pause shipping to ensure our chocolates are safe from heat and humidity. Even with our special packing materials and ice packs, temperatures have risen too much during these times to ensure that our chocolates will arrive to you and your loved ones safely. We apologize for the inconvenience and disappointment! Visit our air-conditioned shop in Brattleboro Vermont during the summertime and enjoy our chocolates where we can take care of you in person!
Thank you for supporting our small batch, hand crafted, slow food business!
Visit our downtown Brattleboro shop for the best selection of our full line of chocolates!